If you suspect you have been contacted by these scammers, contact your local police department.Do not provide your personal or financial information to anyone you do not know.The scammers request residents’ Social Security numbers and other personal information, and then give victims fraudulent banking information to use to pay their utility bills. Residents may be contacted by email, mail, social media, text, or direct phone calls. Please note that convenience fees applyĬash, check, and debit/credit card payments can be made in person at our office or drive-thru from 8:00am to 5:00pm Monday through Friday (excluding holidays).Ī scam is currently circulating nationwide in which scammers claim that the president or the federal government will provide credits or apply payments to utility bills.If you are paying on the day of a scheduled disconnection, please call Gwinnett Water Resources at 678.376.6800 to confirm payment.Allow up to three days for payment processing to avoid late fees or disconnection.A Western Union agent will assist you with your payment to: Gwinnett County Water.Bring your Gwinnett County water bill to any Western Union location: /WesternUnion.You can conveniently pay your Gwinnett County water bill at thousands of Western Union Quick Collect locations nationwide! Please allow up to 3 business days for mailing and processing time. Please mail payments to our remittance address below: To ensure proper posting of your payment, please include your payment coupon along with your check and write your account number on your check. ![]() Just call 678.376.6800 from 8:00am to 5:00pm Monday through Friday (excluding holidays). Our Customer Care representatives are also available to assist you in processing your payment information with your American Express, Visa, MasterCard or Discover card. Payments made with the automated system can take 24 to 48 hours to post to your account. Call 678.376.6800 and follow the voice prompts. Use a Visa, MasterCard, or Discover card to pay your water bill 24 hours a day, 365 days a year. Use the Automatic Draft Authorization Form to be set-up on automatic draft. Your water bill can be automatically drafted from your bank account or credit card each month on the due date. Do not submit cancellation requests via email as they can take up to 2 business days to be processed. If you are a new customer, use our Start Service Online Form to begin.Ĭancellation: To cancel a start service request, please call us as soon as possible at 678.376.6800.If you are an existing customer, log in to your account on the side of this page to start service.Because the routes our technicians observe are set out each morning based on the previous days' orders, we cannot set hourly schedules. We can schedule connections by calendar date only. We do not connect on standard holidays, weekends, or after normal business hours. A security deposit is required for all commercial accounts, and we also offer landlord agreements. This includes transfer of service in which one account is closed and a new account is opened. The non-refundable activation fee is $60 for residential accounts. Please allow up to 2 business days to complete. We do not offer same day service for new service requests. ![]() We connect service Monday through Friday 8:00am to 5:00pm and can schedule up to 14 days in advance. Our automated phone system is also available 24/7 to process payments. Our Customer Care representatives are available from 8:00am to 5:00pm Monday through Friday (excluding holidays).
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